Premium Concierge Service At Your Distinguished Service
Experience white-glove support befitting your exclusive membership
Send a Distinguished Message
Our concierge team will attend to your inquiry with utmost priority
Global Presence
Visit our distinguished offices worldwide
Hong Kong
Two International Finance Centre8 Finance Street, Central
Hong Kong SAR
Singapore
Marina Bay Financial Centre10 Marina Boulevard
Singapore 018983
New York
One World Trade Center285 Fulton Street
New York, NY 10007
Frequently Asked Questions
Quick answers to common inquiries
Platinum and Founding members receive priority support with responses within 2 hours. Gold members within 6 hours, and all other members within 24 hours during business days.
Our VIP hotline is available 24/7 for Platinum and Founding members. Email support is monitored around the clock with priority routing for urgent matters.
Yes, Platinum and Founding members can schedule in-person consultations at any of our global offices. Video consultations are available for all premium members.
Our concierge team provides support in English, Mandarin, Cantonese, Japanese, French, German, and Spanish. Additional languages available upon request.
Emergency Support Line
For urgent account issues or security concerns
+852 9999 9999 Available 24/7 • Priority for all members